Welcome to Smart Commutes! We appreciate your interest in our services and strive to ensure a smooth and satisfactory experience for all users. Please take a moment to review our Terms and Conditions.
By using Smart Commutes services, you agree to comply with all applicable policies and regulations, including our No Smoking, Drinking, or Eating Policy, which prohibits smoking, drinking alcohol, or eating inside our vehicles for the safety and comfort of all passengers.
We reserve the right to refuse service to any passenger whose behavior is deemed disruptive, threatening, or hazardous to our drivers or other passengers. This includes passengers under the influence of alcohol or drugs.
In the rare event of a vehicle breakdown, we are committed to providing an alternative vehicle promptly to ensure the completion of your journey without undue delay.
Passengers are responsible for their personal belongings and are advised to ensure they have all their items with them when leaving the vehicle. Smart Commutes cannot be held liable for lost items, and a fee may apply for item retrieval.
While we make every effort to maintain punctuality, unforeseen circumstances beyond our control may cause delays. We apologize for any inconvenience caused and appreciate your understanding in such situations.
For airport transfers, please consider our recommended lead times to meet your travel schedule requirements. These lead times are guidelines, and actual times may vary depending on factors such as traffic conditions.
To ensure a smooth airport pickup experience, please provide accurate arrival time, date, and flight details. Refunds may not be issued for incorrect or incomplete information provided by the passenger.
Our drivers will wait for up to 30 minutes after the flight arrival time for airport pickups. Additional waiting time will be subject to a charge of £20.00 per hour. It is essential to provide a correct mobile contact number for effective coordination.
Passengers are required to provide a valid contact number at the time of booking to facilitate communication. In the event of any issues, passengers are encouraged to contact our office before making alternative arrangements.
Passengers with specific vehicle requirements, such as multiseaters or wheelchair-accessible vehicles, are advised to contact our office in advance to ensure the appropriate vehicle is dispatched for their journey.
If you have large or unusual luggage, such as sports equipment or children’s buggies, please contact our office for guidance on transportation options.
Smart Commutes reserves the right to withdraw or modify offers and promotions without prior notice. However, existing bookings made through a specific offer or promotion will be honored.
For any inquiries or assistance, please do not hesitate to contact our office. Our dedicated team is here to provide support and address any concerns you may have.
For transportation to or from locations outside our designated service areas, please contact our office for pricing details and availability.
For local pickups, drivers will wait for up to 5 minutes. Additional waiting time beyond this will be charged at the meter rate. Clear communication of expected waiting times is encouraged to minimize delays.
In the event of a passenger failing to arrive for a scheduled journey, Smart Commutes reserves the right to retain all or part of the fare to compensate for the driver’s time and inconvenience.
Customers are responsible for providing accurate booking details. Refunds may be arranged for journeys that have not incurred costs to the company. Please notify us promptly of any changes, cancellations, or refund requests.
For longer journeys, Smart Commutes may request payment in advance to secure the booking.
Thank you for choosing Smart Commutes. We are committed to providing you with safe, reliable, and convenient transportation services. Book your journey with us today and experience the difference!